MWI Privacy Policy for Customers


Metropolitan Wireless International Pte. Ltd. (“MWI”, “we” or “us”) takes the privacy of your information seriously. This Privacy Policy applies to the website (the “Website”) and governs data collection, processing and usage in compliance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”). By using our Solutions, you consent to the data practices described in this statement. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms of Service.

Information Collected from All Customers

We will request for information as we engage our customers through the pre-sales to post-sales process. This information helps us to keep track of our users and understand their requirements to follow up accordingly. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

This Privacy Policy applies to all visitors to our Sales Prospects and Customers.

Additional Personal Information that May be Collected

MWI may collect and process:

  1. Personally identifiable information, such as:
    1. Your e-mail address and name, when you contact us;
    2. Details contained in the relevant document that you key in when you use our Services. These details may include your name, handphone number, email, the purpose of your query, and details about your will; (“Personal Information”)

Use of Personal Information

MWI uses the collected information:

  1. To deliver the Solutions;
  2. To process, and where necessary, respond to your application, enquiry or request;
  3. To provide value-added Services for our Customers based on their data and information;
  4. To inform or update our Customers on system updates, where you have consented to be contacted for such purposes;
  5. To monitor, improve and administer our Solutions, and to provide general statistics regarding our Customers;


MWI does not sell, rent, lease, or release your Personal Information to third parties. MWI may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique Personal Information is not transferred to the third party without your explicit consent. In addition, MWI may share data with trusted partners to help us perform statistical analysis, send you email or provide customer support. All such third parties are prohibited from using your personal information except to provide these services to MWI, and they are required to maintain the confidentiality of your Personal Information.

Disclosure of Personal Information

MWI will disclose or share your Personal Information, without notice, only if required to do so by law or in the good faith belief that any such action is necessary to: (a) comply with any legal requirements or comply with legal process served on MWI; (b) protect and defend the rights or property of MWI; and (c) act under exigent circumstances to protect the personal safety of users of, or the general public.

We may disclose your personal information to third parties: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

Security Of Your Personal Information

We strive to maintain the safety of your Personal Information. Any payment transactions will be encrypted using SSL technology. Unfortunately, no internet-based service is completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Termination and Feedback

Customers can contact us directly at +65 8882 3519 (Whatsapp) in the event that they would like to stop using our solution. The withdrawal of consent will be managed by us. Any customer feedback or complains can be send to the same number for processing as well.